"Have nothing in your houses that you do not know to be useful or believe to be beautiful." - William Morris

URLs without ‘www’

Posted: June 7th, 2008 | Author: | Filed under: Interaction Design | Tags: , , , | No Comments »

Recently a trend has started to represent website URLs without the preceding ‘www’ sub-domain, short for ‘world wide wed’ and indicative of a web page. For example this site can be found both at www.isuseful.com and isuseful.com, but by default when I talk about the site address I drop the ‘www’.

Personally I find the ‘www’ to be distracting residue from the old days of the web, and advocate removing it wherever possible. This can now be seen in a number of print and TV ads for popular brands, where the ‘www’ is now rarely used – interestingly for less well known brands the ‘www’ is still in full effect. However there is a danger for existing website owners here – most people when they set up their wonderful, new website will do the obvious checks from their home page for missing content, typos and the like. However most site owners rarely think what might happen to people coming to their site from sources other than clicking on a link. Mis-typed pages are generally captured by a 404 Page Not Found error, which on well built sites results in a helpful page that allows the visitor to search and find what they want. However in the case of a mis-typed of missing sub-domain (ww.example.com or example.com) the user will be presented with either a missing site error or a long wait, depending on their browser and the default behavior of your host’s web server. Either way this could make the visitor think your site has gone away, unless they’re canny enough to try adding a ‘www’ to the front and reload.

So my advice is to ensure, at the very least, you support no sub-domain for your website as well as the traditional www – and make sure you test this when creating new websites for yourself or your clients.